Afrihost/Vumatel/Britelink = Worse service than telkom......

So at first we phoned Afrihost to make sure that the Fibre in our area was ready before we placed an order. Then we placed an order for fibre on the 16th of September 2017. After a week or so we were contacted by Vumatel to do the installation of the cable to the house and the fibre router. We agreed that the installation happen on the 1st of October at 10AM, a time and date they(vumatel) suggested. No one pitched and no one phoned back.

Phoned afrihost on the 23/24 of October to find out what is going on and they said there is still time for the installation to take place as they have 6 weeks. The 6 weeks ended that weekend on the 27th of October. The installation never happened and no one phoned to follow up if the installation was done etc. So we just left it as you can imagine we were already fed up.

3 November 2017 Vumatel arrives and installs the cable and router. They said it takes up to 48 hours to activate. Monday 6 November the PON light was still flashing and we phoned Afrihost and they told me the activation process was never set in motion and they made a ticket for it and said it will take up to another 48 hours. Phoned again on Thursday 9 November and sat on the phone with Afrihost for close to an hour because they had to contact Vumatel to escalate the activate. We were then told no longer that 24 hours. Friday 10 November we phoned again as the PON light was still flashing and after sitting on the phone for more than an hour while Afrihost spoke to Vumatel, I was told that the process or something is now with Britelink.

After a long fight we were basically told that they cannot tell us when the fibre will be activated. I have in my life never had bad service like this before. This is utter bulls***!!!!!! Sort out your **** with your 3rd party providers as the amount of complaints on hellopeter about the exact same problems are ridiculous!

How can it take so long to activate the fibre connection when the last mile installation has already been done. If you didn't notice, we are WAY PAST 6 WEEKS!!!!!

Please can someone get this sorted as we are on the verge of just cancelling everything. This so far has been a major waste of my time! With atleast waiting 10-20 minutes before getting through to the fibre call centre, you can imagine how much time I have lost, as communication of the progress from your side does not exist!!!

Afrihost escalation number : IZT- ********** 5 Vumatel escalation number : 24730