Afrihost/Vumatel/Bright Ideas/Payfast is a mess

I am writing this on behalf of Kyle Quintin Naicker ***) He is a customer, signed up with Afrihost (and Vumatel) on 25/09/2022, made payment to Vumatel through payfast on 27/09/2022. Awaited installaton, between Bright Ideas and Vumatel, the installer was 1 hour late on 07/10/2022, and then was not equipped for the install. Then, Bright Ideas promises that an installer would be out over the weekend, didnt happen. On 10/10/2022 we cancelled, we were advised of the refund processing time, we dont accept that as we are now without internet and need that money back so we can pay the next provider. We spoke to Johnson on 10/10/2022, he said he will escalate it, give it two days for feedback. Called back today, the guy said we should follow up with Payfast (a fourth company now) cos they have the payment, it has been logged and it will take 10 days. I am asking for an escalation of this TAT based on the service failures from all companies involved, he said unfortunately Agrihost does not have the money, nothing they can do. I ask him (Lesedi) to speak to his manager, he puts me on hold, comes back and says his manager is in a meeting, i can have an email address. So only one manager at Afrihost then? We asked for a service, the service was not provided, we are simply asking for our money back for a service which was not rendered. It is oour money, we arent asking for a favour or something special. We just need help to get OUR MONEY back.