AM
Abdul M

1 reviews | Active since Jan 2018

02 Jun 2023, 17:45

Afrihost/Vumatel NO SERVICE!!

I got a new bank card and the payfast payment did not go through. My line was immediately suspended (as per their sms) the very same day without checking with me first. Next day it was cancelled (per their sms) while I was on the call with their "support" to try and effect payment with my new card. After 30min of no joy trying so via payfast or afrihost clientzone and an 1hour of my time wasted, I successfully made payment via an email link they sent me. Payment successful but reserved/uncleared. Another 1 hour in the bank who says Afrihost have to clear the payment. Tried for 2 full hours getting through to their fibre team to clear this payment and my line is still not active. 2 days of no service and NO MANAGEMENT AT ALL to escalate or speak to. I will be changing my ISP ASAP as this is the 3rd time in 2 years where issue of no service is ongoing for 2 to 3 days at a time and afrihost/vuma just don't care about service only MONEY. Worst service ever don't even bother with them seriously.

0
Replies (0)