Afrihost/Vumatel

I feel my I have been cheated by my service provider for the past 6momth I have been paying for what I was not getting. I've been paying for a fiber line for a speed of 200 yet I have been getting less than 60. At one point when I tried to have the matter resolved I was told that it was my area that that was having a problem but I was still charged the full premium which means they made it my fault that their lines are having a problem. Since I'm broadcasting I would become blurry to my clients which led to me losing them and eventually lost the business. Then in June when I started to realize I'm losing clients I might not be able to meet the premium amount I'm charged for whereas if I was I charged for the speed that I have been provided with for the past 6momth maybe I could meet the required amount. I then reported the matter again try to solve the speed after failing I then asked them how do I cancel the agreement I was not answered, time went by with the problem persisting now we in the month of July I never missed a payment I realized I will not afford to pay for fiber line next month since I can't make money or enough money with it giving problems so I then again decide to ask them again how do I cancel and that's where they told me to log on to my client zone and cancel. Upon cancellation I was rewarded with the next month free as in stay with us one more month for free we will try to contact just to hear what could have led to us losing you as a client, at that time I was also willing to see if could change to another agreement since I knew I will be moving to an area where fiber line is not available but no one called unti the month ended I didn't expect a deduction for this month of August not unless I don't understand the term of English when you will say in July you will give me the next month free I would assume it august because that is the month after July, something said just keep the money in the account in case they come. When I realized that they took money I contacted them asking for a reversal when they finally rep**** they just said "no you will have the month of September for free is there anything you would like us to assist you with" that was it. I feel they made me stay another month so they can take more money out of my account by making stay longer. I'm no longer even in the house I was using the fiber In because I couldn't make enough money with consistently bad connection and they tell me you will have September for free they made me pay for this month whereas I'm not even staying in the area I moved out. I just wish they can reverse my money and refund me the difference between the speed I was paying for and the speed I was provided with.