Afrihost/Vuma installation

Hi

To whom it may concern

I'm writing this email to complain about the lack of service delivery experienced between both Afrihost and Vuma.

On the 18/12/2021 -15:42pm I signed up for a fibre contract with Afrihost, who are doing it on behalf of Vuma.

On the 18/12/2021 - 16:06pm - payment was made to Vuma for the subscription

On the 21/12/2021 - 11:00am Vuma contacted me to schedule an appointment for the 04/01/2022 between 10-11am.

On the 04/11/2022 - between 10-11am no contact or technicians show up to do installation.

I contacted afrihost twice on the day and was told maybe there is a delay with Vuma and I will be contacted- no contact made with me on the day.

On the 05/01/2022 - contacted afrihost twice and was told that they have escalated and are awaiting feedback from Vuma.

On the 06/01/2021 - contacted Afrihost about 3 times only to be given the same response as the 5th.

It is now the 06/01/2022 - 60hrs after the scheduled appointment and still no contact from Vuma and only to be told by Afrihost that I will be contacted as soon as a technician is available.

This makes no sense to me as they missed an installation and I would assume that it would be ethical on their part to actually make a technician available and it was them that missed an appointment that they made.

Thanks