Afrihost/TT Connect - worse experience and connection ever!

Worse service provider ever! I have been with Afrihost/TT Connect for a mere 3 weeks and it has been a nightmare. I am having endless connection issues, to thw point where I cannot even access my banking app on my phone, it simply does not load. I work from home, I am u able to open emails, open any page on my browser. I am continuously disconnected with the funny part being that under wifi connection, Afrihost shows as "excellent", but I have an exclamation mark next to my wifi icon on my phone, and browser says I'm offline. I have logged complaints numerous complaints, with the scripted response being, it's wireless, so we cannot guarantee good connection, and I have now, multiple times, had to reset the whole device, change passwords, re-log in to all devices. Furthermore, even after receiving confirmation by an Afrihost agent that debit account details were in order for the updated banking details provided, Afrihost debited the wrong account, using funds scheduled for another debit and leaving my bank account in a MINUS BALANCE, which will come back as a returned debit on both the afrihost debit, as well as my extended warranty debited that afrihost debited. TO AFRIHOST, PLEASE URGENTLY RECTIFY THIS, AS I REFUSE TO HAVE MY CREDIT REPORT AFFECTED FOR 2 DEBITS RETURNING, DUE TO THE INCORRECT INFORMATION I RECEIVED FROM ONE OF YOUR AGENTS. Had I been told the incorrect account was to be debited, I would have ensured to have funds in that account. I will not accept my credit report being affected, this was YOUR mess up! Afrihost is genuinely causing me great stress!