Afrihost's refusal to refund downtime

Good day

I paid for my internet on the 2nd of October. Afrihost only reinstalled internet service on the the 4th around 5pm. I requested a refund for the downtime, which Afrihost agreed to after getting all the necessary information/proof of my reporting the downtime. I specifically requested for a REFUND but Afrihost credited my internet account instead.

I had to buy data during the many days of downtime (no internet, which was paid for). After many hours on the phone with different consultants all telling me different stories, Afrihost reversed the credit in order to do a refund into my bank account. This morning (around 9 am) I spoke to Richard from accounts and he said the refund was done and the funds would reflect in my account In about 10 to 15 minutes, 3 hours later I spoke to Lee- Anne who is now telling me that the funds will reflect in about 72 hours, mind you Richard said they did an immediate payment. My bank ( Tymebank) confirmed that first time immediate payments take up to 90 minutes.

Afrihost's level of incompetence is astounding. I have never experienced such poor service.