Afrihosts non existent customer service

Stay far away from this ISP, quick to sign up until you have a problem it becomes a absolute nightmare to deal with them, the level of unprofessionalism is truly unreal. Spent 30 minutes on hold to have calls cut, their "customer service" agrees to call you back if the line drops which doesn't happen.

A call was logged on the Intermittent connectivity issues on the 15th which we've had since the 12th and still no response. They don't seem to care as long as they can debit your account for the full amount every month.

Initially signed up for a 200mbps symmetric line on a congested network struggling to break 10 up and 10 down but they will still gladly bill you for it.

Needing internet at a time like this to make a living with absolutely 0 customer service when a problem arises seems to be Afrihosts thing. I would personally not even rate them 1 star and find dealing with telkom to even be better.

I work in the Fibre industry on the networks they provide their services on and i will go out of my way to make sure they lose potential clients due to the lack of "customer service"

Dealing with Afrihost has been nothing but a nightmare rather find another ISP!