Afrihost's *********** client service

Afrihost prides itself on being the best but this is contrary to what ther service is like.

You do not get any personal customer service. I have had battles with them about the data bundle not refreshing at the end of the month, and only after they insulted me and said i used 200GB in 2 days, realised their system had bugs in it. (May 2018)

I could not get to move my current line/account to a new address, because as an existing customer I would have to cancel the package I am on, and pay again for a service I already had. No resolve.

Subsequently I cancelled my line using the Clientzone on 23 November 2018. On the cancellation screen, there was the following note:

"Please note: if you cancel after the 24th our billing cycle has already run and your cancellation will only be effective for the end of the next month."

Every time, I send an email, they just said I cancelled after the 24th, but I cancelled on the 23rd. Still my account was deducted and they can just claim what they want.

These ******* need to pay back their clients for money ****** from their accounts while being unable to deliver on client service.