Afrihost's inability to execute business and accept responsibility

So... Afrihost... Where to start... Due to incompetence and miss direction from your staff I am now forced, by you, to have services cancelled which I never had the opportunity to enjoy, due to delivery issues. Last week I was notified by a pending delivery, unfortunately I had pressing matters to attend to, thus I was not available for the delivery. Upon realizing this, I urgently contacted Afrihost (Via the call center) where I was directed to a delivery company, who could not be bothered to provide me with shipping details. and shockingly, was not the company who was delivering the item. (It took 5 of your staff to actually provide me with the correct details of the correct company) This is a blatant failure of Afrihost's support.

The hoops I had to jump through to get to the end of my patience: I phoned Afrihost on numerous occasions after the above to discuss the matter and was told the same as the one before. No luck again. Next I emailed Afrihost and ended up discussing the situation with 3 persons who did the same as the previous ones. I ended up phoning Afrihost again, where empty promises were made and nothing ended up being done. I then took the discussion to Facebook's messenger. (by the looks of the signatures at the end of the messages, I spoke to 3 more people.) No success!! NOW, I am sitting without the connection, promised by you, which I desperately needed. It is appalling that a loyal customer since 2014 has to jump through all these hoops to end up with nothing. You (Afrihost) should really review the way you manage clients and the processes followed.