Afrihost's inability to deliver on the service it charges handsomely for

If I wasn't at the receiving end of the service I am currently experiencing I would not have thought it possible for a business to stay in business with this level of (NON) service. Despite more than half a dozen calls to service agents (often necessitating up to 45 minutes of holding on line) and despite numerous emails and escalations, not one person from Afrihost has shown any intention to deal with the completely inconsistent level of internet connection despite charging me just short of R1400 per month for this (supposed) service.