Afrihost's consistent failure to fix technical issues timeously

Dear Afrihost,

I'm severely disappointed in the hoops I have had to go through with your fibre technical support. My WiFi router stopped working at some point a couple of months ago (maybe two to three months back). And while the router was returned to me fixed, I went a whole month without WiFi connection. Now again this month the router that you sent back to me stopped working altogether again. I have spent numerous hours on the phone trying to ask you to assist me with this to no avail. Now we are back within the realm of 3 weeks going on 4 weeks again without WiFi for the second time in 3 months. Yet I still continue to pay the full monthly subscription. I am also at the same time paying now for mobile data at the same time. What's the use anymore.

If I do not have a new router that is up and running by the 31st of July 2019, You will have left me no choice but to serve my notice and switch ISP's.

Regards, Makhosazana