Afrihost's Client Liaison people need more training!

It is a month long story, but basically a reconnection that was supposed to take 3-5 days took almost a month, because of an initial mistake on their part. I have proof of them admitting to this as well me, with every Whatsapp conversation (you can't phone them), telling them what the problem is!

Last week, after complaining on their Facebook page, someone actually phoned me back and I refused to accept their "solutions" until I could actually connect! Voilá, it took some time, but I was actually connected.

I have proof from Afrihost admitting that it was their fault. All I want now is to reimbursed for the money I spent on WiFi data to be able to do my job, which I do remotely. I work as a Data Analyst for Standard Bank and it requires me to be connected all the time.

I have proof of how much I spent and confirmation of all the conversations with Afrihost and their admission that it was their fault.