Afrihost's bar for customer service is so low you need an excavator to find it

Yet another installment in the sorry saga that is my experience of trying to get some sort of service out of Afrihost.

So after taking two weeks to fail at delivering anything, they eventually agreed to cancel the "service" that they never provided. Except they haven't. They took a week not cancelling, then **** and told me it was done. But it isn't. They are still tying up my line and I cannot sign up a new service provider until they release it.

Vumatel can't or won't help, and Afrihost is lying through their teeth while I'm stuck in the middle. Honestly, Afrihost couldn't find its own ar*e with both hands and a map!

I no longer have enough airtime to sit on hold with their call centre, having used 300 minutes in the last two weeks. That's FIVE HOURS of airtime!

Their live chat doesn't work, it takes them more than a week to respond to emailed service requests, they ignore SMS service requests, and their social media team is great at being "really sorry about that" but unless you harangue them every few minutes, just make promises and disappear - it's obviously the company culture in an organisation where passing the buck is about the only thing staff seem to be any good at.