Afrihost/OpenServe Fibre Installation Fail

[#MDT- ********** 3]

I would like to clear up all the confusion I've gotten from Afrihost.

I completed my original Fibre order on 06 December 2017. The provider is OpenServe and although the estimated time frame is 2 weeks, I realise that there has been a pause on installations during the festive season.

I have still been waiting for a while and would assume that my order would have been picked up fairly quickly considering it was made before the break. I have been met with no responses to my replies on tickets and even a response yesterday [#NQE- ********** 2] stating that there is no fibre in my area. (The guy upstairs has an OpenServe Line)

OpenServe eventually contacted me yesterday requesting to install a line in my flat but the address they have listed which they say is from Afrihost is in Pretoria. (I am in Cape Town).

Can somebody please resolve this asap or make arrangements to pick their "free" router up so I can go with another provider?