Afrihost/Frogfoot

App**** for fibre on the 14th April with Afrihost(ISP) and installed on the 7th May. Wonderful. The internet worked perfectly till early morning the 15th May. Reported the outage to Afrihost which they've tried to reset over the phone which was unsuccessful. Said it was Frogfoot's ***ner of fibre lines in area) problem and forwarded to Frogfoot. Next day they reported on e-mail back to me no fault found. Reported it again to Afrihost going throuh the same exercise another 3 times with no result. Still I do not have internet access.