Afrihost.com fibre Bill ****

I moved houses and needed to cancel fibre connection with Afrihost. I called them to find out what is the process for cancellation and if there will be cancellation fee. I spoke to Christopher and he said there will be no cancellation fee all I need to do is to send a cancellation email (which he provided) and I can contact them If I want to install it again if they work in that area I am moving to. I sent the email in September. October there was an email asking me to pay R799 bofore cancellation can be done and I send the email again because I was now confused and my account shows I am in arrears of R847. from october I started calling everyday to speak to a manager, I remember speaking to Themba, Christopher and Desnay everyday there was no manager. they took my details promising that I will get a call back. towards the end of October I call again this time I get to speak to a Manager George and he promise to investigate and get back to me. November I get an email my account is in Arrears for R1694 . I call again then I speak to a different manager Simone. she say she will investigate and get back to me. December I get an email from Samantha saying they cant find notes or recording so I have to pay this time the account is in arrears of R2541. I responded to her asking what kind of a **** are they running. how do they charger an account that is not operational and was suspended, how do they bill while the account is under investigation in the first place. until today she has not responded and I believe this bill is gonna grow every month without help from them.