AFRIHOST.COM

I telephoned then this afternoon. went throw to the technician department (2) to speak to a technician about our slow Wi -Fi. the person on the other end first told me that there was no problem, ,to which I asked why my speed was low, he told us to reboot router, still the same speed, then was asked what cat we had, I gave him the information he asked for, was then told to reset router, still the same speed, he then said to change all settings on ethernet settings, then no Wi-Fi at all, He told me I must get a new router in Sandton at R240.00 or collect it myself. I told him I will buy one if need be, he then proceeded to tell me to test on the telephone my speed which was the speed I am paying for. I told him I don't think he knows what he is doing, and proceeded to end the call. I then went to what's up to see if somebody could help me the person who answered sent me all the information that we had spoke about on the telephone with the first person, it takes them for ever to answer on what's up, I asked him to call me back as I was using up all my data and air time, he said he could not call me I must phone on the toll free number, I closed the chat and call the free number and a Gentleman that answered after telling him what the problem was, immediately told us he was going to contact Metro Fiber and would call back which he did, to tell us there is a problem on Metro side. WHY did the first and second not have informed us the first time? Why did it have to take 3 people to find out the problem? Why do we have to send all day on the phone changing settings that were working okay? Why did they tell us our units and wiring is wrong? WHY?????????????????