Afrihost, your attitude SUCKS

I've been with Afrihost since last 2016. We relocated to the South Coast in August 2017 and since we've connected our internet with Afrihost we've had POOR internet connection. We use our internet to stream and haven't been able to stream much due to internet continuously switching on and off, sometimes within minutes. Nevertheless we paid our full subscriptions until the end of January where my husband cancelled his debit order due to getting promises from Afrihost but the problem STILL not being rectified. On the 10th of Feb they suspended our account, so we've had no internet service since the 10th of Feb and they told us they will not escalate our issues further until we pay our account. Now that we are due for another debit order, I've told them I'll pay the balance for the 10 days of Feb to give them another chance to fix our poor internet connection, but they are wanting us to pay for a FULL MONTH of service in February when we've only had 10 days of internet. I'm absolutely DISGUSTED with the service we've received and their disgusting attitude and told them to CANCEL my account and I'll be following with all my business accounts to move them over to someone who will treat us as valuable customers. Now they tell me they won't cancel my account until I pay the full balance. I REFUSE to pay for a FULL month of service when I've only had 10 days of INTERNET and I'm HIGHLY annoyed that that's what Afrihost expects of us!