Afrihost: Worst uncaring service provider

Afrihost is probably the worst and uncommunicative domain and hosting provider I have ever encountered. My partner and I started a business early this year and we decided to use Afrihost as a chosen service provider. After many calls with their sales team, researching and making sure we covered all aspects of creating and hosting a domain, a few days after purchasing a package, we learnt that we had purchased the wrong package for what we needed. After continuous calls with Afrihost technicians, making sure we were upgraded to the correct package, we upgraded. We started communicating with potential clients and sending email outs. After two weeks of no responses, we learnt that none of our emails were actually being received, by anyone! We spent an entire month calling Afrihost trying to figure out what was happening and only learnt that our IP address had been blacklisted 2 weeks after we called to log a ticket (how are IP addresses from a conglomerate blacklisted immediately firstly?), no ticket could be logged for this, no accurate turnaround time could be provided on how long it would take to resolve and no one called us back to let us know if it was resolved or not. On our recent call to Afrihost, desperate to find assistance as we have not been able to work efficiently and having to send out comms to clients from personal email accounts which resulted to many lost opportunities, we stayed on call with a technician for an hour (we only spoke to her for 2 minutes in that time) who then proceeded to drop our call and never called back.

I am both livid, disappointing and disgusted by the business ethos of Afrihost. I will never ever recommend anyone, especially if you are a start up or small business looking for a reliable and an efficient hosting provider to use Afrihost.