Afrihost - Worst service provider I have ever work with

The most dysfunctional internet provider in the country, I have had multiple problems with Afrihost and would strongly advise anyone to think twice before taking out a fibre service with them.

I have been with them for over two years, and during this time I have experienced constant increases to my internet package with little to no communication or justification. The billing process is also confusing and inconvenient, they send invoices in the middle of the month, but then process the debit order on the 3rd of the new month, which feels intentionally structured and makes it difficult to manage your finances properly. They also do not allow you to manually settle your account in advance and insist that customers use debit orders only, which removes flexibility and control from the client.

Most recently, I had a debit order that went through successfully from my bank account, however Afrihost claimed that the payment did not go through. Even after sending them proof of payment from my bank, my service was immediately suspended. This left me without internet while trying to resolve an issue that was clearly not on my side.

In addition to this, if a debit order fails, they charge a R50 penalty fee and refuse to reactivate your service until that fee is paid. This creates unnecessary frustration, especially when the failure may not even be the customer’s fault. The process feels extremely rigid and not customer focused, and it gives the impression that the system benefits from failed debit orders. When you consider the volume of customers, these R50 fees could add up to a significant additional revenue stream.

Customer service has also been very disappointing, the staff I dealt with seemed unable to properly investigate the issue, provide clear explanations, or communicate professionally. Instead of assisting in resolving the matter, the approach felt dismissive and procedural, with no real effort to support a long standing customer.

After more than two years of ongoing issues, billing frustrations, service suspensions, and poor support, I can confidently say I will not be doing business with Afrihost again. Based on my experience, I would strongly caution others before signing up with them.