Afrihost Worst Service Provider

Since the commencement of our Fibre line contract with Afrihost, we have received nothing but a lack of service, transparency and accountability.

There has been a Fibre line outage for 3-4 days at least once every month.

Recently and as a result of the COVID-19 pandemic, we were was forced to confront the issue as we now work from home.

As small businesses, have lost more in the past 2 months and our income has declined because we rely on our connection to keep in touch with our clients and render our services. Upon bringing this to their attention, they show a complete lack of empathy and simply scapegoat TT Connect for the break in fibre. That, or they simply ignore requests for support, keep us on the phone for hours and promise to phone back, but don't even have the courtesy to return our calls.

This is the worst experience of our lives. Afrihost has, in the literal sense of the phrase, taken food out of our mouths.

We are disappointed and frustrated and we do not recommend them as a a reliable, transparent and ethical service provider.