Afrihost - worst service ever!!!

We had only problems with Afrihost since we joined them on 1 January 2021. First I had to wait till after the 15th of January 2021 as apparently according to them there was already a service provide on this line and they escalated query to VUMA and that can take up to 72 hours, so a lot of 72 hours from the 1st of January 2021. Was very happy when we had fibre at last. Now the second problem - 8 o clock at night you are unable to connect to the fibre - I contacted them and they suggested that we must get another cable as we have a 1000mbps line and the cable that was send with the modem is not suitable for that speed. Needless to say, bought the other cable, still the same problems. Then at last I spoke to someone who said I must take my laptop and put the network cable directly in the fibre box on the wall and then run a speedtest. This means that no other devices can be connected to the modem as the modem has no cable supplying it with internet. What a shocker - line tested not even 200mbps. So I pay for a line which cannot even test more than 150mbps with only a laptop connected to the VUMA fibre box. This was actually done during the day. So again I was informed - last week and Thursday - that they would escalate the matter and let me know what the problem is. Well yesterday - numerous times unable to connect to the fibre internet - so I spoke to a consultant on whatsapp who informed me the previous query was closed as we did not test the line directly on the fibre box on the wall - I have the screenshots when we tested it. I forwarded to him, and now again - here we are still battling to connect to the fibre - sometimes you cannot connect at all. I noticed a post on Brackenfell News group where people with Afrihost as their service provider are having problems from 20:00 at night. Not sure if Afrihost is throttling everyone after 8 or only throttling the high speed fibre lines? Do not know where I can complain anymore, as it is impossible to get a proper answer from anyone. Sick and tired of fibre - not sure that it is actually better than LTE - which it is suppose to be, VUMA has to date not come out to check the cable to make sure that there might be something wrong. WORST SERVICE EVER