Afrihost - worst new customer experience

After 20 years with Mweb I thought I'd give Afrihost a try. Worst mistake ever. New installation, zero communication with me on progress - no email and no sms as to what is happening. Waited 1.5 week and I had to set up on an OpenServe app. WHY?!?! Eventually a technician comes and seems like he's late for a date wanting to rush off saying there's a problem with the address having an existing line. Called Afrihost and I have to listen to agents who have no interest in helping customers, just zero urgency. Why must I force and call into their call centre. Surely if I am paying for your Fibre service you need to do something and communicate with Open Serve. It's not my problem. Shocking experience and never again!