Afrihost worst ISP ever

Hello Peter,

I have recently decided to migrate from wireless internet to fiber internet due to poor reception at our new location. I therefore signed on on the 20th of December to allow us as a family to experience reliable fast internet. I almost immediately got sms’s to inform me I have successfully joined and that my service requests are being dealt with. The next day I got a sms saying my fiber account is live and my router & ups is on its way. The next morning a debit order goes off deducting the remainder of December months internet service fee. I then phoned Afrihost and asked why a debit order has been executed if I still have no fiber connection, no router or ups at my house.

23/12/2022 (Ticket ***) Technician 1 responded: That it was an error from their side and that a call will be logged with Vuma to install the fiber access point at my house. He also responded that my parcel has been picked up and will be delivered to my premises shortly.

I then specifically asked that I be contacted before hand to arrange a time and date for the installation as I am not home for the weekend. He rep**** that I will be contacted by Vuma to arrange an installation date and time.

24/12/2022 I receive a call from Vuma technician requesting me to open the front gate for the installation. I then told the technician that I am not at home and that nobody has arrange with me for the installation. I was then told that I will receive a sms from him and that I simply have to phone (when I am back at home) to arrange for the installation.

I never received the sms (contact number).

26/12/2022 (Ticket ***) Technician 2: Again I phoned Afrihost and asked for assistance as I still don’t have any fiber access point installed, still have not received any router or ups or even a call. She responded by saying she will log a call with Vuma, and that my parcel should arrive the same time Vuma has installed my fiber access point.

No feedback received.

29/12/2022 Technician 3: I asked the technician to provide me with feedback as I still have not received any feedback or service from Afrihost, but the December monthly service fee has been deducted from my banking account. He rep**** the same thing as technician 1 & 2, he will log a call with Vuma.

I then requested that a manager phone me to discuss this matter a I have spoken to 3 technicians and I still have no services. But they are quick to deduct their service fee from my bank account.

No manager phoned me.

Hello Peter, I am just fed up of companies asking their premium fee but delivering less than satisfactory. I have never been more frustrated. In this current economic climate, companies such as Afrihost will be fools to think that they will survive with such poor service.

Extremely dissatisfied client