Afrihost worst Fibre provider yet! 2 months of no connection since signed up...

I signed up for Afrihost Home Fibre on 29 January '24 but on 4 March '24 I am yet to have connection from the fibre line. I have been calling Afrihost every day since to resolve the matter but they are incapable of it nor are they realising the urgency of the matter. The worst part about Afrihost is that they continue to collect money off my account. Now that I have cancelled the account they are advising me of a cancelation of R1,000. These people should be ashamed of themselves, in fact they are the ones who owe me for all the inconvenience and the monies they have already collected!!! I thought highly of this brand but they leave a lot to be desired. I wish that no other client signs up with them so that they stop taking their clients for granted.