Afrihost worst ever

Today I had maybe the worst experience I ever had with any corporate company ever. It started 2 months ago when after having a Rain LTE package with them since the roll out of the network. Suddenly I had very slow to no speed on my connection. After numerous calls and attempts to repair the problem, even promises That Rain themselves will contact me to repair the problem, the problem was never solved. Rain never even contacted me. After seeing a new product Afrihost offered with MTN I decided to go ahead and purchase a new package from Afrihost and to cancel my existing package. After a bit of a fight getting started I had the perfect connection for a few days and even though the signal died after a few days I still was using the remainder of my package with Rain even if it was very slow. This package was as expected cut at the end of the month and I thought going over to the new MTN package would be easy but alas, no connection.(indicated red light) although strong signal my router was not connected. Trying to call Afrihost was the biggest issue I ever experienced with any company ever. Their watsapp help desk is only telling me they will shortly chat with me(that was hours back) I phoned call centre and after queing for 38min only to be told I'm at the wrong department and transferred to the right department. To be told que time is 3min. After waiting another 36 Min and listening to the automatic response telling me every 10 sec that que time is now 1min longer every time I hang up and called again. Long story short. I ended up speaking to a manager (again the wrong department) and he promised me a call back from him (20min) and the correct department, I'm still waiting 2hours later.

I started using Afrihost because it came recommended from Hellopeter but now this unbelievable experience makes me wonder.