Afrihost Worst Customer Service Ever

Afrihost Worst Customer Service Ever!!! I tried to sign up to Afrihost and Open Serve, I received emails that my line is operational, but no one came to my house to come do the installation, then they started charging me Pro-rata, and then they deducted a full months payment, for something that is not working, the people at the walk-in center is just as bad, drove more that 60km that way and back, to ask that they don't deduct money from my account because no line was installed, they still deducted, When i asked for my money to be refunded, they just refused, saying I must wait until the line is active, They blame Open Serve, I app**** with them not Open serve, I am still without Service 14 days after i signed up!!!