Afrihost worst customer service

So I app**** for Afrihost fibre whilst I still have a LTE Advance 50 gig monthly package, so they came to install the fibre on 28/11/2019, then we heard by the person installing the fibre that we needed to submit documents to afrihost in order for us to get the new router and for internet to be activated. So we went on client zone and submitted the documents, still waiting for the router, day after that out account is disabled on afrihost client zone , so we call afrihost without luck, we logged support requests without luck, day 3 after that we still havent had anyone from afrihost come back to us with regard to the problem. We then call them again and they confirm that our account is in order and they will activate our account again. We waited the whole day, account not activated. We called them the next morning to find out what is wrong and why our account is still not activated and our internet (LTE and Fiber) is not working, because according to them we owe them 1100 rand for Fiber for December and we can only get the router once we pay this amount

So we paid this amount and asked them again to reactivate everything

Afrihist then went and cancelled our fiber after we already paid for Fiber and for our LTE package

This needs to sorted out