Afrihost worst company ever

The worst company I have EVER had the displeasure of using

Afrihost has the worst customer service I have ever had the displeasure of using. After checking coverage for my area, I was told I could get up to 50 Mbps speed. I took out an online LTE contract with the promise of" best in market service" etc., etc..

After installing my router, it became clear there was very little, to zero signal in my area.

I chatted to call centre agents who told me, that because I have a Mac, I must buy individual connections to do a line speed test as my web-based speed test wasn’t accurate. Essentially implying I am stupid and imagining things. They claimed they could not help me without doing this test, despite only having 3,5 Mbps line speed. After dealing with multiple call agents who couldn’t and didn’t care to help, I tried contacting senior staff members. After numerous calls, I finally got hold of a so-called senior executive. A gentleman called Tumi tried reconfiguring my system which didn’t work, He eventually said it must be a Cell C issue, which he would check and clarify with me. Surprise. I never heard from Tumi again, despite trying to call him back numerous times.

To add insult to injury, I was asked via SMS if my query had was resolved. I made it clear it wasn’t. I was promised someone would call me back. Again no-one contacted me. Without much luck of getting through to Tumi, I finally had no choice but to get in my car and drive to Afrihost ’s head office and speak to someone senior.

I walked in and chatted to Darryl Pillay. He established that Cell C was the problem as they didn’t notify Afrihost that the connection is no longer supported in my complex. This was bogus. I soon realised this was just an ******ion and delay exercise to use unsuspecting clients funds to bankroll their business. He assured me this never happens and he would make sure to collect the router, cancel my account and have it credited. The router was never collected. To no surprise at this point. The senior Mr. Darryl Pillay did absolutely nothing until I mailed him threating to chat to the CEO. My Pillay had a terrible attitude, which left me with no option but to contact Gian Visser the CEO of Afrihost.

I mailed Mr. Gian Visser who rep**** four days later stating that he sent my query on and that I’ll be contacted so the problem can finally get resolved. Again no one contacted me to address the issue. The staffs attitudes and lack of service and empathy are clearly garnered from the CEO himself,

It has been over a month, and I am still calling to try to get someone who can refund me.

As a company owner myself, I know a little about client service. If I were to write a book on “Poor service and blatant disregard for the customer.” this would be my best example.

I have never been mistreated like this, EVER. I have also never experienced such disregard for customers.

If you are someone who wants to waste your money and time, beg and plead to get service or want any hope of retrieving funds from this company. Then this is the lying and thieving establishment for you.