Afrihost worst client service ever

I exspirience the worst service ever from any company that I have ever dealt with before. I signed up with Afrihost for fibre instalation, it was installed, and for a month or so it went well, until it did not! We exspirience problems with the wifi and contacted Afrihost just to find out that you as the client must solve the problem yourself by testing and resetting passwords ext. we could not manage to come right, eventually there was a blame game between Afrihost and the Service provider who installed the fibre! Afrihost claimed that the problem was on their side, but it was not! This went on for days an hours and hours spend through all the channels they give you to solve their problem! A service you pay for every month, me and my wife are not technical when it comes to IT, we don't know even the terminology used when a operator tells us to check this or do that! One what's up communication took as 2 hours because having to reset and do stuff and every time taking pictures to show the operator, when we was almost done we were cut off, and had to start the process all over again with a new call and operator, we called, send emails so by the way is just answer with a pre text replie, that sends you back to the client zone you came from spending hours to trie and solve the problem yourself! I took the money out of my account so that the debit order must not go through in the hopes that someone can call me to actually speak to someone a person to explain our situation and frustration, they were very fast on sending an email the same or just the following day that was also pre text saying that they did not received their money, We rep**** on that email with no response to a solution to the problem, I just got a new service provider to come and assist us, still in the process