Afrihost without managers

On the 29th May 2019 I phoned Afrihost to complain of no connectivity on my fixed wireless. Luvhengo went through all the options.After we established I have got a lot of problems with either no connectivity or very slow she advised she is going to escalate the problem to Rain and they will advise within 2 to 3 days.On the 6th June 2019 I phoned and spoke to Victor.I asked to speak to a manager.He advised he will help me and wanted to start the query from the start again.On my refusal as all I needed is to know what is the answer on my 1st query he again refused to put me through to a manager and said Luvhengo will phone me back.Needless to say she did not.On the 11th June 2019 I again phoned and asked to speak to a manager.Again I am not put through to a manager but Sisilo advised me he will look into it and come back to me within 30 minutes.Which he did but only to tell me has spoken to Rain and they will advise him shortly about the progress of my query.So now 2 hours later I have not received any answer from Afrihost/Rain and I have also not spoken to a manager yet.So do Afrihost have managers ? And if so do they actually care about their customers? I do not think so or why do they screen their calls.Or are they to good to talk to the people who is the reason they have jobs.