Afrihost & Vumatel Toxic Combo - STAY AWAY!

To me my very first experience with Afrihost has reminded me of the bad service comparable to MTN, Afrihost is bad service to Fibre like MTN is to mobile telecoms. Ever since MTN back then bought and then sold Afrihost it has been downhill from there.

14 Nov '17 - Placed order for Fibre in Mulbarton, JHB South Area. Afrihost website said that I had fibre and accepted my order with 2 week installation.

25 Nov ' 17 - I follow up, oops our bad says Afrihost we just called Vumatel and your area actually does not have Fibre, order moved to pre-order until Fibre is up and connected maybe 20 Dec '17. (Afrihost has misrepresented facts in duping me to make an ill informed decision based on false adverti*****t) Numerous emails from them not trying to suggest an alternative or to dazzle me as a prospective client with a solution.

20 Dec'17 - Follow up again as instructed, sorry but not sorry Vumatel is closed lets try next year. In the mean time the support staff tell me to consider another ISP in the mean time as it is a good idea to have a back-up...Damn so they actually tell me to go away somewhere else till the fibre is up. How bad is the company when their own staff don't suggest an alternative for the time being and tell you to go to another company...shocking!!

My order is eventually placed on 17th Jan '2018 and it will be 2 weeks for installation. Its the 29th of Jan and i am still waiting.

Again escalating and more emails telling me i don't have fibre in my area setup but call back another day and a different consultant tells you there is fibre.

Folks it is simple Afrihost and Vumatel are amateurs, I will rather you consider Cybersmart, Axxess or any other specifically where Vumatel is not involved.

Here I am 3 months in and still waiting for service.