Afrihost - Vumatel SHOCKING SERVICE!

For some reason my Fibre stopped working yesterday, i then logged a ticket with Afrihost support (RLC-***8).

This ticket went on back and forth asking me to reboot which is the 101 troubleshooting for dummies, clearly a waste of time as this was done over 20 times. Today i then escalated this again and i was told that this was escalated to Vumatel.

I asked a couple of times within the ticket for a Manager to call me as this was urgent and this did not happen, i then had to request a please call me and someone called me by the name of Justin who was kind to assist.

I then received a response again from the ticket to be patience and i then asked the agent, Thabiso if he is deliberately ignoring my request to be called by a Manager.

I was then finally called by Amwu who once again said this was escalated as Vumatels TAT to come out is 24hours, he then said that he would follow up later the afternoon as he would need to give Vumatel time to call me and then he will call me before close of business today, this WAS NOT DONE!

Is this how Afrihost and Vumatel treats their customers???

Tomorrow will be the 3rd day without Fibre that I use for work!

SHOCKING Service from both companies!