Afrihost-Vumatel Shlt Show

Against my better judgment I decided to “hook” up the fibre that sneaked its way into our complex. This all Happened on the 14th April 2021. I think I had to repeat my address 6 times before they actually booked someone to come and do the installation only on the 27th April. Bear in mind at this point I have already paid a little over R2500 already on the 14th April. So 27th they (Vumatel) installed their magic box. Assured me the next day I’d have super speed internet............................nothing....... so I contact Afrihost. Spend about 2 hours “going though all the setup settings”. They tell me the issue is with Vumatel............ they will raise the magical ticket....... guess what....... nothing from Vumatel. 29th I call Vumatel...... they tell me the issue is with Afrihost. Then I speak to Afrihost again. Go through all the settings again. They confirm again the issue is with Vumatel.... “I bet you getting the picture now”. I contact Vumatel again.... they have “escalated” it to their service team...... nothing ...... next day...... nothing ..... contact Afrihost again on the 30th April. Guess what.... go through all the settings again....he assures me.... 24 hours.... you will have super speed internet..... hahahaha... 24 hours later..... “no internet”. So now I raise a request to cancel Afrihost. They call back within 5 min. Again ask me to run some checks... the same I have already done... then they ask me to hold the line. Wait about 15minutes for the magical feedback... it’s now been escalated to management.... This is the service you can expect from Afrihost and Vumatel. Two children blaming each other for the poo on the carpet.....