Afrihost - Vumatel is a joke and the Customer are the punchline.

I helped my parents set up an account with Afrihost - Vumatel and the service we recieved was absolutely atrocious. It started off quite simple, create an account, place an order for fibre, make payment and within 24 to 48 hrs we would be connected.

So we waited and waited and waited and after 5 days we still had no fibre connection. So we contacted their customer service line via WhatsApp and out of the 6/7 agents we spoke to, only 1 was able to actually provide answers and try to assist us. So we held on and waited another 24 to 48 hrs but unfortunately we still had no connection.

By then we had had enough as we had already made payment and yet it was a week and half later yet still no fibre connection. We then contacted Afrihost again to make sure they were aware that we wanted to cancel our fibre order and to then be refunded the money which we had already paid. It has now been almost a week later and just today I spoke with another agent to find out the status of the refund only to be told that we had to request a refund for the amount paid, which will now only be processed today.

The Afrihost whatsapp line is a joke as is their level of communication and understanding. A customer service line is meant to provide answers and assurance, it's rather pitiful when each time you speak to an agent all they can tell you is to either wait or to apologize for the inconvenience caused because unfortunately they can't do anything on their end.

Something needs to be done about this, especially due to the fact that each agent gives you different information about the same issue. Definitely will not recommend this service to anyone.