1 reviews | Active since May 2020
Afrihost vuma reach horrible customer service
The start of this process was so easy and quick, yet the service received from vuma reach afrihost has been absolutely horrible, they call me to confirm my address and I advise that I am currently applying for a 3rd line to be installed, and this was last week already, I'm called bk by Monique at vuma reach who says it can't be a 3rd line and it has to be line 1so she changed my order so yesterday vuma reach comes out I take a leave day for installation, the technician is unfriendly and seems just want to leave, doesn't do the installation and tells me that it infact is a 3rd line so he leaves, I call vumatel who advise me that at 8.33 Dylan was sent a request to add the third line, I called afrihost who escalates my request and the agent advises me on what'sapp that they have logged a come, nothing came of it so I call in to vumatel again who advised me the 3rd line is still not loaded and my order is now placed on hold, I had to phone afrihost yet again to escalate it, only to be called back again and they wanting my address for the 100th time, which I don't understand since they came out to me yesterday, my connection is paid for yet I just can't get my Fibre installed. I want my installation to take place today I don't care what needs to happen but there must be someone higher up that can resolve it and to top it off the technician told me that the first team doesn't instal the router which I know is null ****, I am going from one persons house to the next with my pc working from there as I just can't seem to get my Fibre installed this time is extremely frustrating as nobody can actually push this as urgent I'm suppose to be up and running but because Monique loaded my line incorrectly this is what I'm sitting with
Good day, Wendy
Trust that you are well,
Thank you for contacting our client support
We sincerely apologise for any inconveniences caused.
Kindly see feedback from VumaReach regarding your query
Please note that the line 3 request first needs to be sent to the civil team to confirm if there is enough fibre for the install to take place. Then the address needs to be added by the planners and then updated on the order and AEX. Please note that an address change can take up to 2 weeks to be completed.
If you need more assistance or would just like some more info, please feel free to contact us.
Hope you have a lovely day
For any further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com
Kind Regards
Afrihost.com
Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket DetailsTicket ID: YDT-***5
Department: Connectivity
Priority: High
Get help now: https://help.afrihost.com
This is unacceptable what address change did I do it's the same ***ing address what hell is wrong with you people, the vuma reach team Cape out yesterday to me, there is a line on my address so when did I make the change of address. What a ***in nightmare. I want a manager to call me immediately. Hide quoted textOn Thu, 08 Oct 2020, 12:06 PM Tsumi M - Afrihost.com, <***> wrote:Good day, Wendy
Trust that you are well,
Thank you for contacting our client support
We sincerely apologise for any inconveniences caused.
Kindly see feedback from VumaReach regarding your query
Please note that the line 3 request first needs to be sent to the civil team to confirm if there is enough fibre for the install to take place. Then the address needs to be added by the planners and then updated on the order and AEX. Please note that an address change can take up to 2 weeks to be completed.
If you need more assistance or would just like some more info, please feel free to contact us.
Hope you have a lovely day
For any further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com
Kind Regards
Afrihost.com
Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket DetailsTicket ID: YDT-***5
Department: Connectivity
Priority: High
Get help now: https://help.afrihost.com
Good day, Wendy
Trust that you are well,
Thank you for contacting our client support
We sincerely apologise for any inconveniences caused.
Kindly see feedback from VumaReach regarding your query
Please note that the line 3 request first needs to be sent to the civil team to confirm if there is enough fibre for the install to take place. Then the address needs to be added by the planners and then updated on the order and AEX. Please note that an address change can take up to 2 weeks to be completed.
If you need more assistance or would just like some more info, please feel free to contact us.
Hope you have a lovely day
For any further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com
Kind Regards
Afrihost.com
Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket DetailsTicket ID: YDT-***5
Department: Connectivity
Priority: High
Get help now: https://help.afrihost.com
This is unacceptable what address change did I do it's the same ***ing address what hell is wrong with you people, the vuma reach team Cape out yesterday to me, there is a line on my address so when did I make the change of address. What a ***in nightmare. I want a manager to call me immediately. Hide quoted textOn Thu, 08 Oct 2020, 12:06 PM Tsumi M - Afrihost.com, <***> wrote:Good day, Wendy
Trust that you are well,
Thank you for contacting our client support
We sincerely apologise for any inconveniences caused.
Kindly see feedback from VumaReach regarding your query
Please note that the line 3 request first needs to be sent to the civil team to confirm if there is enough fibre for the install to take place. Then the address needs to be added by the planners and then updated on the order and AEX. Please note that an address change can take up to 2 weeks to be completed.
If you need more assistance or would just like some more info, please feel free to contact us.
Hope you have a lovely day
For any further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com
Kind Regards
Afrihost.com
Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket DetailsTicket ID: YDT-***5
Department: Connectivity
Priority: High
Get help now: https://help.afrihost.com