Afrihost & VUMA - Double Payment, No Service, Student Accommodation Crisis

1. Charged twice for no service 2. Thursday: Only site inspection 3. Friday 17:00: Scheduled installation - no-show, no contact 4. Support sending emojis instead of help 5. VUMA claims 'resolved' while no service exists 6. Afrihost creating endless escalation tickets

Impact: - Student accommodation without internet - Business operations affected - Multiple wasted days - Countless support calls/chats

Reference Numbers: VUMA: ***8 (marked 'resolved' without service) Afrihost: MOE-***1

Support responses: - Endless 'escalations' - Thumbs up emojis - Prayer hands - 'Wait for contact' - Different stories from each agent

Demanding: 1. Immediate ONT installation 2. Refund of double payment 3. Business compensation 4. Professional support

Location: Bellville Cape Town Service: Fibre Installation"