Afrihost vs Openserve vs no fiber installed

We moved to a new house and we needed to install a fiber line. I created a new account via Afrihost and awaited confirmation for the fiber installation. Openserve was (unfortunately) the only last mile fiber provider for the installation.

The fibre was installed on the 23rd of January. It was communicated that the there is no light signal on the fiber. The technician also did not leave an ONT box. it was said that it will be brought when the light signal on the fibre is fixed.

With this, Afrihost already couriered the router and are under the impression that I am a lucky customer and using their internet...

I am however very frustrated because I cannot log a query via Openserve and Afrihost needs to do it. I am already waiting the entire week for Afrihost to give me any feedback to when the light on the fiber will be connected and when I will receive an ONT box and thus start to use what I am paying for!

As a lot of people do these days, I work from home and I need the fibre to be connected and working!

Can someone please help to give any priority to this problem, and give feedback to when this will be fixed. I feel at the moment it would be better to try my luck with another ISP that can hopefully get more done with Openserve!