Afrihost Very very bad service and empty Promises

Hi,

I am a customer of Afrihost Fixed Wireless solution for +- 4 months i have joined them Dec 2017 and i had absolute internet joy as they say in their slogan. On 29 January 2018 they had a major fiber break and since then my service as been diluted and very bad i have reported it a few time and spoke to 4 different engineers\support personal over the phone and online.

During this time they had a bunch of excuses as of why my service has gone down but no actual solid proof. In Febuary i had a interaction with a Rayan.S that explaint that they are currently moving away from IS ( Internet Solutions) and moving back to rain tis will improve signal strength and speeds until then i must factory reset my router every day to reset tower connections. March i was still experiencing the same issue and i was told they Afrihost had a influx of Sales and my issue might be caused by congestion, and that i must remember that they are only resellers??????? ( don't cater for congestion on lines nor towers). April i was instructed by a Irvin to bring my router to my office test the speeds and if ti is still the same bring it to Afrihost walk in center, so i did i then interacted with a engineer\support Dennis and he had tehn tested my router tested the sim and changed both of them but no change we then realized that the poor speeds are caused by Afrihost and Rian's of selling and congested towers. I was then told by Deniss that he spoke to his boss and that they will cancel this product refund me for the Data that i have not used and i can then go look for a different IS. So i have intructed Deniss to do so and i was told that they cannot refund but stop the cancellation fee ( witch was not mentioned by Afrihost Sales personal) and i was not happy with this response"Apologies for the delay and inconvenience.

I checked with my accounts department and they can just stop the cancellation fee on the device.

They unfortunately cant refund the data as they have paid rain for the data already.. the data that is currently being used.

Trust me I tried my best but I just couldnt win with the data refund as we pay "rain" for the montlhy data bundle.

Apologies for the inconvenience but we can only stop the cancellation fee.". Day later i Notified Deniss to cancel and just stop the cancellation fee but i have not yet received any feedback from him or his team it has been almost a week and no communication around this issue. I guess i will just process my cancellation my self on Afrihost Client Zone and do a stop order against Afrihost there is almost zero support if there is issues and one want to take responsibility for faulty products.

I really need help om this.