Afrihost Very disappointing service and lack of accountability

We contacted Afrihost more than a month before moving to arrange our fibre transfer and followed up several times to confirm everything was in order. We were repeatedly assured that the process had been completed correctly.

Despite this, the installation was never properly logged, the technician failed to arrive on the scheduled date, and no proactive communication was provided. Only after we followed up again were we informed that this was due to an internal/system issue.

Since then, communication via WhatsApp has been ineffective. The matter is constantly “escalated” and we are given turnaround times, but no technician arrives and no meaningful follow-up takes place. Escalation without action has become the pattern.

As a result, we are currently without fibre and have been told to wait an additional ±2 weeks due to an error that was not caused by us, despite providing more than enough notice and doing everything required from our side.

This experience reflects poor internal coordination, missed commitments, and a lack of accountability. We have all correspondence as proof and are extremely disappointed with the level of service received.