Afrihost - very disappointed

When I app**** the consultant was very helpful - it was such an easy process via WhatsApp. My main concern I addressed was to check if my router was compatible with the package I opted for. The consultant confirmed it was and so I opted in. I was asked to pay the 1st instalment via EFT and I did that. My simcard was then sent to me. Shortly afterwards, my bank account was debited - this I was told would NOT happen.

Then a few days later my WIFI is switched off??? I enquire and I am told the router is not compatible? Now NO ONE is taking responsibility and I am left with a simcard and a contract that is not working for me. I specifically opted for this contract as I cannot afford a new router.

I then asked for a full refund and I was denied one. This was not my fault and clearly the consultant was not very well informed.