Afrihost: unreliable, dishonest, unhelpful

This is a summary of my experience with Afrihost within the last 31 hours:

- Afrihost is unreliable in providing secure internet connection services. - Afrihost's consultants are blatantly lying about time to resolution. - Afrihost's consultants are abrupt and unhelpful. - Afrihost does not have any clear communication with their Rain technicians, nor do they make any effort to get an explanation from their technicians on prevailing problems. - Afrihost is unable to give their clients any reasoning behind internet connection problems. - Afrihost is only willing to give proper feedback about a serious 36 hour internet disconnection after 24 hours of contacting them.

Reason I'm saying the above? Afrihost's internet connection (via the Rain network) has been down for 31 hours. Within the last 24 hours I've been contacting Afrihost on four occasions to give me updates.

On the first two occasions they **** about a time to resolution - two Afrihost consultants promised me that their internet service will be up and running within a few hours, more specifically within the course of that day (yesterday). That did not happen. On the last two occasions I just received a casual shrug from consultants Kudzai and Lerato, 'we cannot give you any update'.

More specifically, after taking time to explain to Kutzai my that my internet is still down within a written electronic message, and further explaining to him my conversations with his colleagues earlier that day, I received a mere 6 word response saying 'I do not have any update'.

On the phone this morning, Lerato merely advised me to send an email to Afrihost, in which they will respond within 24 hours (This means that I will get proper feedback within more than 55 hours after I first went offline).

Understandably, technical issues arise from time to time. Especially if you are working with a second party such as Rain. But the quality of service that I've experienced from Afrihost within the last last 24 hours, is indicative of how much they value me as I client. For that reason I'm compelled to find another internet service provider for myself and my film production company, www.blindspotfilms.co.za.