AFRIHOST - UNRELIABLE AND *************

I received a message from Vumatel on Friday, 28th February to place an order with my preferred ISP in order for them to connect my home to the fibre. I made contact with Afrihost and they took me through this step by step on whatsapp. After registering and placing the order I asked Ntombi H. (who was the person assisting me) whether the only costs would be the R499 subscription and the R997 installation fee. Ntombi responded and said that "For new signups, clients will receive a new Wi-Fi Router, free activation and installation (with up 30m cabling to the home) on ALL providers." I reconfirmed "Ok so it’s not R997 for installation? only if I go over 30m? Ntombi responded confirming again "Extra cost only if you go over 30m" On Monday, 2 March, I received a "VUMA order update" asking me to again go onto Afrihost and select the package again and check out and then they will do the scheduling. I saw that the installation cost was still reflecting which is when I went back onto whatsapp and made contact with Nhlanhla M. who now told me that the offer was not valid and I had to pay. I refuse to accept this and sent through the screen shots of my conversation with Ntombi H. I asked twice and Ntombi confirmed that I will not be charged. I insisted Nhlanhla M. speak to his manager about this. He came back and said his manager wanted me to email him the complaint only for me to send the email and be told no. The reason provided by Njabulo Majenje (the manager) was “With regards to the installation fee, there is unfortunately not much that can be done about this as Vumatel updated their policy from the 20th of February. This means that we can no longer cover the installation fee charge.” This of course was a lie. I went back to him and said if he wanted to display good faith he could have let me pay for the installation and given me two months subscription free to cover their mistake. I didn’t even get the courtesy of a reply! I cancelled with Afrihost because I refuse to do business with a company THAT HAS NO HONOUR IN THEIR WORD. I contacted Vodacom on the same day, checked out my order and received a call on Thursday for the fibre installation (FREE OF CHARGE). The installed the fibre on Saturday morning and was called that afternoon to activate my line. No issue.

AFRIHOST IS THE MOST UNRELIABLE AND ************* COMPANY I HAVE COME ACROSS IN A LONG TIME.