Afrihost Unable to Tranfer line due to SYSTEM

I requested a relocation when I moved to my new house and on contacting Afrihost, I was told that the previous owner cancelled his line late and I will have to wait until the end of August to be connected. This is even though Afrihost was also the service provider to the previous owner so apparently it is just a system change that they cannot do. In the meantime, I have to be able to work from home and won't be able to. I think that is an absolute ridiculous system settting. Changeover for fibre should be immediately and I should not have to suffer due to the previous owner cancelling late. I will move to a different service provider who actually knows how to deal with clients and understand that clients are real people and not just a number in the system.