Afrihost unable to support their clients

I have been a Afrihost client for a few years now and in the past 2 weeks I have had nothing but issues. Firstly I work from home. So internet is a requirement in my situation.

My fibre to the home line is down for the second time in a week. MetroFibre (different complaint).

I logged this with Afrihost and they then logged a ticket with MetroFibre. Hours later after hearing nothing I called MetroFibre myself. Only for them to tell me like a recording.....2 - 4 working days. The woman at least escalated my ticket and I was called the following day and a technician fix my issue. Took just above 1 day.

5 days later and I am down again. Afrihost logged a ticket. I asked that it get escalated on Afrihost's side as their fibre client is down again. While on WhatsApp chat I got nothing but objections and excuses. I work in the IT support environment and know that even agents can walk and raise and escalation with higher ups. But these agents just did not want to. So ticket logged. MetroFibre's go to response 2 - 4 working days. 2 days later nothing from MetroFibre. I ask Afrihost for some feedback. 2 different agents then say they will get feedback. Only to see Afrihost cannot even get immediate feedback (ie pick up the phone and call their Fibre Provider). One chat gets closed randomly - Chat with Geraldo J. Second chat I mention to the agent that should this not be fixed over the weekend i will need to find other internet and will be cancelling Afrihost so please escalate this. So then the agent gives me the cancellation process for Afrihost. Literally telling me well here is the process cancel if you want.

I am truly tired of the middleman (Afrihost) giving me lip and just throwing up their hand when I ask for help. Yes i understand they can only log a ticket. But regardless one of their clients is down and they dont seem to care....

Also i asked regarding being refunded for this downtime and different agents said well talk to accounts and they MIGHT be able to refund you....

Current MetroFibre ticket - 92996 My Contact number - *** ID - ***

Ideal outcome FIbre fixed today (2021-07-02) Or a migration to Vumatel that is available in my Estate at Afrihost's costs.