AFRIHOST UNABLE TO PROVIDE CANCELLATION CONFIRMATION AFTER 2 WEEKS

After 4 days of being on the phone to Afrihost support with ZERO results, I opened a ticket to cancel my subscription on 31 December 2019 - this ticket was deleted but I do have the email from Afrihost to prove it was sent. Then on the 7 January 2020 when I request confirmation of the cancellation I am informed "I am bit confused with your query. From ticket what I infer is that due to some issue with your line you are planing to cancel." To which I respond there is no confusion I have sent a cancellation instruction [#RJC-***0]: ClientZone - Fibre : Cancellation on 31 December. On 9 January I am informed "As per our policy we do not take email as confirmation for such critical request you can place that via Clientzone as follows:

== Login to clientzone Click on Connectivity Click on the Fibre package Click on Edit package Click on Cancel This Service" - which I duly do and my Client Portal access is disabled. On 15 January when I again request confirmation of cancellation, I am informed "The account is disabled and not canceled. You will have to complete the review form on the link below https://support.afrihost.com/forms/review.php" NONE OF THESE PROCESS CONFIRM MY CANCELLATION WITH THE USELESS ISP WHICH I HAVE NOW BEEN ATTEMPTING TO CONFIRM SINCE MY CANCELLATION ON THE 31 DECEMBER 2019.