Afrihost - TT Connect Poor service

Fibre down for a week from the 28th August 2018 at 16H00. Reported the FAULT. Got a TT connect reference VQG- ********** 6. Afrihost keeps on escalating it to TT connect. But no response. The same answer today the 3 September 2018. From Afrihost: "I do sincerely apologise for any inconvenience caused but TT connect hasn't responded to us.

We are putting pressure on them.

Kindly provide me with your cellphone number in order for me to get someone to contact you telephonically and TT connect to try and escalate it to management."