MS
Mymoena S
1 reviews | Active since May 2026
12 May 2026, 10:27
Afrihost took my money, failed to provide any service, and then basically left me on my own to run around trying to get this mess sorted out myself — and I STILL don’t have internet.
This response is honestly ridiculous. As the paying client, I should not be expected to run back and forth between Vumatel, Webafrica, and Afrihost trying to get a problem sorted out that was never my fault to begin with. Money was taken from my account for a service that was never delivered, yet nobody seems willing to take ownership or provide an actual solution. Instead, every company keeps pushing responsibility onto someone else while I sit without internet for over a week. At the end of the day, customers do not care about internal processes between ISPs and fibre providers — we care about receiving the service we are paying for. Right now, all I’ve experienced is endless excuses, poor communication, and zero accountability. This entire situation has become beyond frustrating and completely unacceptable.
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Replies (2)MS
Mymoena S's updateReviewer Update
15 May 2026, 09:31It is now WELL OVER 2 weeks since my internet line stopped working, and despite multiple promises from both Webafrica and Afrihost, I still have absolutely no internet connection.
What makes this even worse is that both companies were quick to respond publicly on HelloPeter, repeatedly claiming that someone would contact me “immediately” and that the matter was “urgent.” Yet THREE DAYS after those responses, nobody has contacted me, nobody has provided any meaningful update, and my WiFi is STILL offline.
At this point, it honestly feels like these companies care more about protecting their public image and responding to bad reviews than actually helping paying customers. The responses on HelloPeter appear to be nothing more than damage control, because behind the scenes absolutely nothing is being resolved.
Meanwhile, I have already been charged my monthly fees despite receiving NO service whatsoever. I am literally paying hundreds of rands for an internet connection that does not work.
Over the past week I have wasted hours on calls, sat in endless queues, been transferred between departments, and had to explain the same issue repeatedly. Every time I’m told the case has been “escalated” and marked as “urgent,” but there is never any follow-up, accountability, or actual resolution.
This entire experience has been exhausting, frustrating, and completely unacceptable. Customers should not have to fight this hard just to receive the service they are paying for.
Right now, I cannot recommend either Webafrica or Afrihost to anyone. If something goes wrong, be prepared for poor communication, endless delays, empty promises, and absolutely no sense of urgency even while they continue taking your money every month.
MS
Mymoena S's update15 May 2026, 09:31
Reviewer Update
It is now WELL OVER 2 weeks since my internet line stopped working, and despite multiple promises from both Webafrica and Afrihost, I still have absolutely no internet connection.
What makes this even worse is that both companies were quick to respond publicly on HelloPeter, repeatedly claiming that someone would contact me “immediately” and that the matter was “urgent.” Yet THREE DAYS after those responses, nobody has contacted me, nobody has provided any meaningful update, and my WiFi is STILL offline.
At this point, it honestly feels like these companies care more about protecting their public image and responding to bad reviews than actually helping paying customers. The responses on HelloPeter appear to be nothing more than damage control, because behind the scenes absolutely nothing is being resolved.
Meanwhile, I have already been charged my monthly fees despite receiving NO service whatsoever. I am literally paying hundreds of rands for an internet connection that does not work.
Over the past week I have wasted hours on calls, sat in endless queues, been transferred between departments, and had to explain the same issue repeatedly. Every time I’m told the case has been “escalated” and marked as “urgent,” but there is never any follow-up, accountability, or actual resolution.
This entire experience has been exhausting, frustrating, and completely unacceptable. Customers should not have to fight this hard just to receive the service they are paying for.
Right now, I cannot recommend either Webafrica or Afrihost to anyone. If something goes wrong, be prepared for poor communication, endless delays, empty promises, and absolutely no sense of urgency even while they continue taking your money every month.
MS
Mymoena S's updateReviewer Update
15 May 2026, 10:07Another day, another empty promise.
I have now been told that Afrihost escalated the matter to Webafrica to have the line released early, and that the request was supposedly marked as “high priority.” Yet despite all these so-called escalations and urgent flags, absolutely NOTHING has happened.
No progress. No updates. No internet. No proper communication.
At this point, I am beyond frustrated. I have spent over a week chasing support teams, sitting on calls, explaining the same issue repeatedly, and still nobody seems capable of actually resolving the problem.
What makes this even worse is that both companies respond quickly when a public review is posted, promising immediate assistance — but once the review is answered, the communication disappears again and nothing gets done.
Can someone PLEASE contact me urgently, because I no longer want to continue with this process. I want my order cancelled and I want a full refund for the money that has already been taken from me while providing absolutely no service.
I will be taking my business elsewhere. This entire experience has been a complete joke and one of the worst customer service experiences I have ever dealt with.
MS
Mymoena S's update15 May 2026, 10:07
Reviewer Update
Another day, another empty promise.
I have now been told that Afrihost escalated the matter to Webafrica to have the line released early, and that the request was supposedly marked as “high priority.” Yet despite all these so-called escalations and urgent flags, absolutely NOTHING has happened.
No progress. No updates. No internet. No proper communication.
At this point, I am beyond frustrated. I have spent over a week chasing support teams, sitting on calls, explaining the same issue repeatedly, and still nobody seems capable of actually resolving the problem.
What makes this even worse is that both companies respond quickly when a public review is posted, promising immediate assistance — but once the review is answered, the communication disappears again and nothing gets done.
Can someone PLEASE contact me urgently, because I no longer want to continue with this process. I want my order cancelled and I want a full refund for the money that has already been taken from me while providing absolutely no service.
I will be taking my business elsewhere. This entire experience has been a complete joke and one of the worst customer service experiences I have ever dealt with.