Afrihost they will drive you crazy guaranteed

I have several problems with this company. Initially we had a good relationship but this year has been chaos and I'm waiting to get money back because I was overcharged and they said I had credit but not my bank details so I gave them my details and they haven't let me know if they have actually paid me back. I have to follow up all the time. Their WhatsApp support is bad , the phone support is slow and no emails are sent to confirm what actions you take in clientzone, so when I cancelled the service no cancellation email was sent. It's really hard to see what your status is. And I was still charged for internet that I didnt have. Its Not user friendly, and not the nicest call center either. I will make a claim against them if they don't pay because , it may not be alot of money but it is the principal. Big corporate companies must be held accountable.